Delivery is made by Postnord via their services DPD or MyPack and may take up to 7 working days from receipt of your order.
Standard delivery Charges:
- Order value under 2000 SEK: delivery charge 129 SEK
- Order value over 2000 SEK: your delivery is FREE
To return an item, you need to use a return label. We provide one in the package which your order arrived in. We recommend always contacting customer care before making a return.
Please note that it is very important that you use the return note received from us when making a return.
Returns are not acceptet for products that are not re-sellable such as intimicy products, deodorants, perfumes, schampo, or similar.
Once we receive your return, we will inspect and process the goods to ensure you receive your refund. We will send you an email confirming the action we have taken as soon as we are confident the goods are in their original condition and the return has been taken care of.
Any refund will automatically be issued to the card used to make the original purchase. If your purchase was made using PayPal, the refund will be returned to your PayPal account.
In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.
In addition to the Distance Selling Regulations, you can return any item within 3 weeks (21 days) of receipt for a refund of that item.
For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them. This includes sale items.
In all cases, the items returned must be in their original condition, which includes tags and any packaging. All goods will be inspected on return.
The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.
Returns that are not connected to a faulty item are free for members. Non-members will be charged with the cost for postal fees, 129 SEK. When returning an item, you need to use the return label which was provided in the package you received your order in.
We also accept cancelled orders under the Distance Selling Regulations.
We ship to all EU countries through this site. The countries we ship to are Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.